Casa Reina, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data. By using our services or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Information: This may include your name, address, email address, phone number, and other contact information.

  • Payment Information: When making a reservation or purchase, we may collect your payment details, such as credit card information.

  • Reservation Information: If you make a reservation with us, we may collect information related to your stay, such as arrival and departure dates, room preferences, and special requests.

  • Communication Data: Information you provide when contacting us, such as emails, messages, or feedback.

  • Usage Data: Information about how you use our website or services, such as IP addresses, browser type, and device information.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Reservation Processing: To process your reservations, send confirmations, and provide customer support.

  • Communication: To respond to your inquiries, comments, or feedback.

  • Marketing: To send promotional offers, updates, and other relevant information about Casa Reina, but only with your consent.

  • Legal Compliance: To comply with legal requirements and obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our services, and they are required to protect your information in compliance with this Privacy Policy.

4. Your Choices

You can choose to opt out of receiving marketing communications from Casa Reina by following the unsubscribe instructions in the messages we send. You may also request to access, update, or delete your personal information by contacting us.

5. Security Measures

Casa Reina takes reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective upon posting.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us.

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